
GPT-6 Luna for classification: sort every ticket
Send GPT-6 Luna each incoming support ticket, email or form entry with a fixed list of labels and ask for one label plus a short reason. Keep the label set small and defined in the system message so GPT-6 Luna results stay consistent across millions of calls. Run GPT-6 Luna at a low reasoning effort for plain sorting, spot-check a sample against human labels, and route the uncertain cases to a person or a larger model.
Read the API docs




